CANCELLATION & REFUND
Cancellation can only be done before the product is dispatched on the following terms and conditions :
- Sunglasses/Frames/Contact Lenses— Cancellation can be done before the product is shipped or within 12 hrs of booking the order (whichever is earlier).
- Once the product is shipped, the company will not accept any cancellation.
- Complete Spectacles (Frame + Lens)—Cancellation can be done within 4 hrs or before the lenses are processed since these are customized lenses.
- The company reserves the right to cancel an order. The reason for cancellation could be due to :
- In case the order request is not acceptable to the company.
- Non-availability of the product.
- Inaccurate product information or pricing discrepancies.
- Due to reasons of any fraud.
- Wrong usage of payment made by the customer or incomplete information received from the customer.
Upon such cancellation made by the customer with intimation being given to the company within the prescribed time period mentioned above, then in that case the company shall refund 100% of the money and not otherwise.
- Sunglasses/Frames—The product has to be returned within 72 hours after receiving the parcel. Once the product is returned to us, we will inspect the product before making the refund.
- A refund can be made only if the product is in unworn & brand new condition, with the original seal box, instruction paper, warranty, & other accessories if any. The product should not have been used and should not have any dirt, scratches, or wear and tear or any kind of bending or twisting. The price tag and any other identification tag, the invoice, and the original packing must be intact and in toto.
- In case the customer receives an incorrect product, the customer is requested to contact customer care as early as possible but not later than 2 days of receipt.
- Pricing shown on the product may vary as displayed on the website due to any technical or typographical error or information received from the supplier’s prices. In such cases the company shall make 100% refunds.
- The customer shall not accept the parcel if the seal is broken.
The following table shown herein will enable the customers to know the criteria relating to cancellation and refund:
FOR CONTACT LENSES
| Condition | Refund |
| If seal of the contact lens box is unopened or the box is not damaged | 90% Refund (10% Deduction as handling/processing Charges) |
| If seal is broken | Open Box cannot be Refunded under any circumstances, even if lens inside them are unused |
FOR FRAMES/SUNGLASSES
| Condition | Refund |
| If parcel is received in brand new condition | 85% Refund (15% Deduction as Cancellation Charges) |
FOR POWERED SUNGLASS/SPECTACLES
| Condition | Refund |
| The cost of powered lenses cannot be refunded under any circumstances since these are customized. So we will deduct 25% of the total value of the frame only and refund the balance amount. | The cost of powered lenses cannot be refunded under any circumstances since these are customized. So we will deduct 25% of the total value of the frame only and refund the balance amount. |
N.B. All refunds are subject to the refund of the entire invoice products and not in parts.
We have a 2-return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If the refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refund Mode will be the same as payment mode.
Duration: The refund shall be processed within 7–10 working days.